Terms & Conditions

Scope of application

The following General Terms and Conditions apply to all contracts concluded between you and Kombo SPRL (hereinafter "Kombo") pertaining to the purchase and delivery of goods from our online store, regardless of the means of telecommunications used.

Offers, prices & shipping costs

Our offering in the online store is subject to change without notice. Article descriptions are updated on a regular basis, however we cannot rule out errors. Goods will only be sold in commercially common quantities. You can order your goods in your EUR, GBP or in PLN only and the prices specified are subject to Value Added Tax (VAT). In some circumstances, shipping costs will be charged in addition to this. You can find a full shipping cost list on the page "Delivery Information”.

Registration & use of the online store

You are responsible for providing truthful and complete information when entering your personal data required for registration. You are obligated to treat your personal access data confidentially and not to provide access to unauthorised third parties. In addition, you are solely responsible for comments and product evaluations you post in the online store. These may not violate any rights of third parties. We are not obligated to store or publish the content you provide. Kombo reserves the right to delete any comments or product evaluations that we deem offensive, or that violate any third party rights. You may only maintain a single customer account at one time. We reserve the right to delete multiple registrations and/or to delete or change any content you provide if it violates applicable law.

Orders, contracts & delivery

By clicking the button "Place order now", you are placing a binding order for the articles contained in your shopping cart. An order confirmation will be sent immediately to the e-mail address you provided. We will then review your order and prepare your order for shipment. You will be informed of the shipment of the goods by e-mail. In the case of "pre-orders", we will send you an email regarding your order after receiving your payment. Goods will be shipped when they become available. The tentative delivery date listed on the product page is purely indicative and in no way binding for Kombo. A legally effective purchase contract is only concluded upon shipment of the goods, or in case of "pre-orders", after the pre-order confirmation email is sent. We will inform you in the event individual articles are temporarily not available for delivery. If an order is composed of a mix of available and pre-order items, it will be sent in one package when the pre-order item is in stock. We will notify you should individual articles not be available or no longer be available and refund any payment already made. If an effective purchase contract has already been concluded at that point in time, we have the right to revoke all agreements regarding the unavailable articles, provided it is not a temporary delivery problem, the unavailability is not our responsibility, we cannot purchase the goods elsewhere on a timely basis. In this case, we will inform you immediately and will refund any prior payments immediately.

Payment & retention of title

The purchase price is due immediately in full. We offer several payment options: Visa, MasterCard, American Express, Maestro, Bancontact / Mister Cash, Carte Bancaire, Paypal, Sofort, iDeal, Giropay, DotPay and Trustly.
We retain property of the goods until payment has been made in full.

Final provisions

Changes or additions to the contract and these General Terms must be made in writing. This applies equally to any change to this requirement for the written form. Offset against our claims is only permitted in the case of counterclaims which are uncontested or which have finally been determined by a court. The exercise of retention rights not based on the same contractual relationship is excluded. Should individual provisions of these terms be or become void, ineffective, and/or impracticable in whole or in part, this shall not affect the effectiveness of the remaining provisions. The place of fulfillment is Uitgeest, The Netherlands. The place of payment is Brussels, Belgium. The law of the Kingdom of Belgium is applicable, with the exception of its regulations on international private law. The applicability of UN Convention on the International Sale of Goods (UNCISG) is excluded. This selection of jurisdiction applies to consumers only to the extent that the consumer is not deprived of protection granted by mandatory regulations of the law of the country in which he or she customarily resides. If you are a businessperson, legal entity under public law, or a public-law special fund, then the exclusive jurisdiction is Brussels, Belgium; however, we are also entitled to file suit in any other legal jurisdiction.