Kombo charges a flat fee for shipping. For deliveries within the EU we offer a Standard shipping fee of 4.50 EUR. The Standard Shipping option does not provide a tracking number. We will offer a secure tracked shipment option (at extra cost) very soon. At the moment we don't deliver outside of the EU.
Once an order is placed and if all items are in stock, we will dispatch it within 24-48 hours. From the moment it leaves our warehouse, it takes 3-7 business days for the package to reach your address.
- Preorders have a tentative date of delivery announced on the product page. We say tentative because it might be slightly earlier, or later, depending on different factors surrounding production.
- Preorders can be cancelled and fully refunded at any point between the placement of the order and its processing by our warehouse.
- We cannot guarantee a delivery date on preorders, and therefore there will be no compensation for you if the delivery occurs at a different date.
- If your order contains at least 1 preorder and 1 or several stock items, the full order will ship when all the items are in stock, including the preorder. We will not ship parts of an order. If you want to have your items quickly, we recommend you place 2 different orders.
Why can't you ship to my country?
Due to the fact that we only sell officially licensed products, some products sold on our online store might only be available in certain territories. At the time of checkout, if your country is not listed, it means that we are legally not allowed to ship the selected goods to your country. We apologize for any disappointment that would cause.